Narra Technologies Private Limited is committed to making our digital products and services accessible to everyone, including people with disabilities. We believe accessibility is a moral imperative and a business responsibility.
Our website is designed to be accessible to users with:
Narra aims to conform to WCAG 2.1 Level AA. This is a target we build and test against, not a certified conformance claim. We are partially conformant: most of the platform meets Level AA, and the specific areas that do not are listed in Known Accessibility Issues below.
This assessment was made by our own team, most recently in September 2026, using the automated and manual methods described in Testing & Validation. It has not been verified by an independent third party.
WCAG 2.1 covers four principles:
WCAG 2.2 became a W3C Recommendation in October 2023 and adds success criteria covering focus appearance, dragging movements, target size, consistent help, and redundant entry. We have not yet assessed the platform against WCAG 2.2. New work is built with those criteria in mind, and a full assessment is planned. We will state the result here when we have one.
We do not currently publish a VPAT or an Accessibility Conformance Report. If you need one for a procurement process, contact accessibility@narrahealthcare.com and we will tell you honestly what we can provide and by when.
These are the areas where we do not currently meet WCAG 2.1 Level AA. We list them because a statement that claims no exceptions, while exceptions exist, is not worth reading.
| Area | What is not conformant | Status |
|---|---|---|
| Third-party integrations | Embedded content and flows we do not control may not meet Level AA. | Review of every third-party integration is underway. Where a vendor cannot meet the standard, we look for an accessible alternative or provide an equivalent route. |
| Legacy blog content | Some older posts have heading structures, image alt text, or contrast that fall short. | Remediation is in progress and continuing. New and updated posts are authored to Level AA. |
| Legacy PDF documents | Some older PDFs are not tagged and are not reliably readable by a screen reader. | Not yet remediated. An accessible alternative format is provided on request, normally within 5 business days. |
| Partner video content | Some videos supplied by partners lack captions or a transcript. | Not yet remediated. Captions are required for all new video we publish ourselves. A transcript is provided on request. |
We are deliberately not publishing a target date for each item. Earlier versions of this page carried quarterly deadlines that passed without the work being done, which is worse than saying nothing. What we commit to instead:
An independent third-party audit has not yet been commissioned. When one is, we will publish the date it was carried out and who carried it out.
Automated tools catch a minority of accessibility problems, so manual testing is the larger part of our process. We also conduct user testing with people with disabilities.
If you encounter an accessibility barrier, please contact us:
Please include the following in your report:
These are times to a substantive first response, not to a fix. We will tell you what we found, what we will do, and when.
If our response does not resolve the barrier, reply to the same address and ask for escalation, or write to legal@narrahealthcare.com. You may also complain to the enforcement body for accessibility law in your country.
Narra Technologies Private Limited works to meet applicable accessibility laws and standards, including:
Listing a law here means we build towards its requirements. It is not a legal opinion that we are compliant with it, and the exceptions in Known Accessibility Issues apply.
Related policies: