These Terms constitute a legally binding agreement between you and Narra Technologies Private Limited governing your use of the Narra platform. Please read carefully before using our services.
These Terms of Service ("Terms"), together with our Privacy Policy and any other policies referenced herein, constitute a legally binding agreement between you ("User," "you," or "your") and Narra Technologies Private Limited ("Narra," "we," "us," or "our").
These Terms apply to:
storedule.com)By accessing, using, or registering for Narra, you explicitly agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use our services.
If you are using Narra on behalf of an organization (for example a hospital, clinic, diagnostic centre, pharmacy, or retail business), you represent that you have authority to bind that organization to these Terms, and "you" refers to both the organization and you individually.
These Terms apply to:
Narra is sold in two configurations, and the same Terms govern both.
Where a clause below refers to health data, patients, or clinical decisions, read it as applying to healthcare deployments only.
Your relationship with Narra may be governed by more than one document. Where two documents address the same subject and cannot be read together, the following order of precedence applies, from highest authority to lowest:
A conflict exists only where two provisions cannot both be complied with. Provisions that merely add detail are read together.
Narra is a digital platform designed to:
In a commerce deployment, Narra instead provides catalogue, pricing, inventory, point of sale, order, and fulfilment management. The clauses in this section that refer to health records do not apply to those deployments.
Important: Narra is NOT:
No service credit or availability remedy is offered under these Terms. Where a service level with credits is agreed, it is stated in your Order Form.
You may create a Narra account if you:
To create an account, you must provide:
If you are a parent or legal guardian managing a minor's health records:
You are responsible for:
As a Narra user, you agree to:
You retain ownership of your personal and health data. You are responsible for:
You agree NOT to use Narra for any of the following:
If you violate this policy, we may:
If you are a licensed healthcare provider, you additionally agree to:
Narra Is Not Medical Advice. Please read this carefully:
Narra owns or licenses:
You may NOT:
You retain ownership of:
License to Narra: By using Narra, you grant us a worldwide, non-exclusive, royalty-free license, for the duration of your account and for the retention periods stated in these Terms, to:
This license is limited. It does not permit us to:
You retain the right to:
Where you have consented, and once data is de-identified and anonymized such that individuals cannot be re-identified by us or by a recipient using reasonably available means:
Narra integrates with third-party services, including:
The current, authoritative list of sub-processors is maintained in the Data Processing Agreement. Changes are notified under the change-notice clause in that document.
Our website and apps may contain links to external websites. We are NOT responsible for content on third-party websites, privacy practices of third parties, availability or reliability of external sites, or any harm or loss arising from third-party content.
Narra may offer free and paid service tiers. Pricing is displayed at the time of subscription and may include:
You may pay through:
If you dispute a charge, contact us at support@narrahealthcare.com with the transaction ID, reason for dispute, and proof of payment. We will investigate and respond within 15 days.
You can terminate your account anytime by going to Account Settings → Account Options → Delete Account, confirming deletion via email verification. Your account will be marked for deletion within 7 days.
Upon termination:
We may suspend your account if:
Before suspension (except for emergencies or law enforcement orders), we will notify you of the violation and provide reasonable opportunity to remedy the issue.
We may permanently terminate your account if:
Neither party is liable for a failure or delay in performing its obligations, other than an obligation to pay money already due, to the extent the failure or delay is caused by a Force Majeure event. The affected party must notify the other without undue delay, describe the event and its expected duration, and use reasonable efforts to mitigate its effects and resume performance.
If a Force Majeure event continues for more than 30 consecutive days, either party may terminate the affected services on written notice, without liability to the other for that termination. Fees paid for services not delivered during that period are refunded on a pro-rata basis.
Upon termination of your account:
Retention Period: Data retained as required by law, including:
These periods are the same across our Privacy Policy, Data Processing Agreement, and Business Associate Agreement.
Before termination or deletion, you can export your data:
If you terminate your account:
Narra provides the Service on an "AS IS" and "AS AVAILABLE" basis.
Except as expressly stated in these Terms, Narra makes NO warranties, express or implied, including:
To the maximum extent permitted by law:
We are not liable for:
To the maximum extent permitted by law, Narra's total aggregate liability for all claims arising from these Terms, the Service, or any related matter, including claims under the Data Processing Agreement and the Business Associate Agreement, is limited to the lesser of the total fees you paid to Narra in the 12 months preceding the claim, or ₹100,000 (Indian Rupees) or its equivalent in your billing currency. If you have not paid any fees (free tier user), liability is limited to ₹10,000 or its equivalent.
This is the ceiling for the whole relationship. No other document in this corpus raises it. A different cap applies only where it is expressly stated in an Order Form or signed master agreement, in which case that cap prevails under the Order of Precedence section.
In no event shall Narra be liable for:
The above limitations do NOT apply to:
If you have a claim against Narra: notify us at legal@narrahealthcare.com, we will investigate and attempt to resolve, and if unresolved you may pursue legal action per the Dispute Resolution section.
You agree to indemnify, defend, and hold harmless Narra (and our officers, directors, employees, and agents) from any claims, damages, losses, costs, and expenses (including legal fees) arising from:
Narra will indemnify you from third-party claims that:
This indemnity does NOT apply if the claim arises from your modification of Narra's platform, your use of Narra in violation of these Terms, or your combination of Narra with third-party services.
These Terms are governed by and construed in accordance with the laws of India. Specific legal framework:
This governing law also applies to our Data Processing Agreement and Business Associate Agreement, unless an Order Form states otherwise. Nothing in this section deprives a consumer of the protection of the mandatory law of their country of residence.
Both parties irrevocably agree to submit to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
Before litigation, parties agree to:
Written notice of dispute sent to legal@narrahealthcare.com. Response within 7 days; parties negotiate in good faith for 15 days total.
If negotiation fails, either party may initiate mediation. Mediator mutually agreed upon or appointed under the Mediation Act, 2023. Mediation session held in Hyderabad, Telangana. Each party bears own costs; mediator costs split equally.
Disputes not resolved through mediation go to arbitration under the Arbitration and Conciliation Act, 1996. Seat: Hyderabad, Telangana, India. Language: English. The arbitral award is final and binding.
Either party may seek emergency injunctive relief in court without ADR if urgent action is needed to prevent irreparable harm, data breach or security threat, illegal activity, or patient safety is at risk.
Both parties waive the right to bring or participate in any class action lawsuit, to the extent such a waiver is permitted by applicable law. Each dispute is resolved individually.
Any legal claim arising from these Terms must be brought within 2 years from the date the cause of action arises, or as prescribed by applicable law (whichever is longer).
Narra may modify these Terms at any time by posting updated Terms on our website, notifying you via email (for material changes), and notifying you in-app.
For Material Changes (affecting your rights or obligations):
For Minor Changes (formatting, contact info, clarifications):
If you continue using Narra after modified Terms take effect, you accept the new Terms. If you don't accept modified Terms, you can reject them by terminating your account. Termination within the notice period is free (pro-rata refund if applicable).
You may not assign or transfer this agreement without our prior written consent. Narra may assign this agreement to an affiliate, or to a successor in connection with a merger, acquisition, or sale of substantially all of its assets, on written notice to you. Your data protection rights and the obligations in our Data Processing Agreement transfer with it and are not reduced by an assignment.
If any provision of these Terms is found to be unenforceable or invalid, that provision is severed and the remaining provisions remain in full force. The severed provision is reformed to the minimum extent necessary to make it enforceable.
These Terms, together with any Order Form, our Data Processing Agreement, our Business Associate Agreement, our Privacy Policy, Cookie Policy, Data Security Statement, and Accessibility Statement, constitute the entire agreement between you and Narra regarding your use of the Service. These Terms supersede all prior agreements, discussions, and understandings, whether written or oral.
Where those documents conflict, the Order of Precedence section resolves the conflict.
These Terms are between you and Narra. No third party has any rights under these Terms (except as explicitly stated, for example successors and permitted assigns).
If we fail to enforce any provision, it doesn't waive that provision or any other. No delay or waiver of enforcement constitutes a waiver of future enforcement. Our remedies are cumulative.
Legal notices must be in writing (email acceptable), include your name, account ID, and contact info, describe the issue clearly, state the relief sought, and be sent to the legal contact above. We will acknowledge receipt within 2 business days.